Getting Help
SecureStack C2 Installation Guide 1-5
Getting Help
ForadditionalsupportrelatedtotheC2RPS‐CHAS2orthisdocument,contactEnterasys
Networksusingoneofthefollowingmethods:
BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolve
theproblem(e.g.,changing
modeswitches,rebootingtheunit,etc.)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe
network
•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)
•Networkloadandframesizeatthetimeoftrouble(ifknown)
•Thedevicehistory(i.e.,haveyoureturned
thedevicebefore,isthisarecurring
problem,etc.)
•AnypreviousReturnMaterialAuthorization(RMA)numbers
World Wide Web http://www.enterasys.com/support
Phone 603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
To expedite your message, please type [C-SERIES] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
techpubs@enterasys.com
To expedite your message, please include the document Part Number in the email message.
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